Job Alert: Helpline Advice and Policy Coordinator at TI Ireland

December 21, 2021
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Transparency International Ireland (“TI Ireland”) is an independent, not-for-profit organisation dedicated to stopping corruption and promoting integrity in Irish institutions. TI Ireland is a fully accredited chapter of the international coalition, Transparency International, with representation in over 100 countries 

The Role:

TI Ireland seek an Advice and Policy Coordinator to support the operation of the Speak Up Helpline and Integrity at Work, as well as to coordinate Helpline advisory, research and policy services. 

The Speak Up service  - Established by TI Ireland in 2011, the Speak Up Helpline is a free and confidential information, referral and advocacy support service aimed at helping people report concerns of wrongdoing, including corruption and serious fraud. Where appropriate, callers are also offered legal advice appointments with Transparency Legal Advice Centre. 

Integrity at Work - Integrity at Work (IAW) is an initiative co-ordinated by Transparency International Ireland.  It is managed by a Programme Manager and overseen by the Chief Executive.  The initiative aims to assist stakeholders, such as employers, regulators and trade unions, in promoting safe working environments for those speaking up about wrongdoing.  

Job Responsibilities: 

  • Monitor, research and report on whistleblowing trends and developments in Ireland 
  • Analyse Speak Up Helpline data, prepare biannual Speak Up reports and other relevant publications including Speak Up Safely guidance 
  • Analyse Integrity at Work data and assist in the preparation of end-of-year reports to Integrity at Work organisations 
  • Ensure that case law, service-user experiences and trends are reflected in all TI Ireland public information, advice and guidance material 
  • Coordinate the IAW Case Process Review services for Speak Up service-users 
  • Coordinate relevant public information efforts 
  • Engage in external communications and speak on behalf of the organisation as appropriate 
Other responsibilities will include:
  • Draft and assist in drafting of related project/funding proposals 
  • Assist in the preparation of donor reports 
  • Provide support to the Speak Up Helpline Coordinator where necessary 
  • Provide information as appropriate to Speak Up service-users 
  • Assist in identifying cases suitable for legal advice and brief Transparency Legal Advice Centre’s Managing Solicitor accordingly 
  • Maintain accurate Speak Up files and database records 
  • Programme administrative support 

Knowledge and Experience

  • Experience of working in an information service and/or advocacy organisation and/or legal environment  
  • Knowledge and experience of database management, Word, Excel and Outlook  
  • Knowledge and understanding of solicitor-client confidentiality and privilege and data protection 
  • Knowledge of relevant political and legal developments 
  • Experience of public speaking and/or media relations
  • Experience in producing advocacy content, both written and oral
  • Experience of working on one’s own initiative and independently
Attitude, Skills and Abilities
  • Ability to manage and handle a high case volume, work under pressure, deal with multiple tasks and meet tight deadlines
  • Initiative in recognising objectives that need to be delivered and taking appropriate action
  • Empathy in supporting colleagues and programmes, and in all other dealings with colleagues
  • Professionalism by approaching their role efficiently and effectively to deliver on key organisational objectives 
  • Ability to communicate effectively and confidently to different audiences, including internal and external stakeholders
  • Demonstrable patience, perseverance, sound judgement and moral imagination
  • Ability to work as part of a small team, flexible, respectful and courteous
  • Excellent written and verbal communication skills
  • Excellent customer service and inter-personal skills 

Job Start Date: February 2022
Duration: One year, with possibility of renewal/permanent position
Pay: Between €38,000 and €45,000, depending on experience (per annum, to be paid pro rata from start date). 
Application Closing Date: 14 January 2022 - Please send a CV and covering letter to by 6pm on 14 January 2022. It is essential that the covering letter concisely addresses (in no more than 500 words):

  • Motivation for applying for the position; and
  • Relevant experience for the role.

The CV should ideally be two pages long. CVs longer than three pages will not be considered. Experience should be presented in reverse chronological order and the names and positions of two referees should be provided. Contact details of referees are not necessary at this stage.

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